Visa Consultancy Disclaimer & Terms of Service

1. Nature of the service

The Service Provider offers administrative and consultancy support with visa applications. Content on this platform is general information and does not constitute legal or immigration advice. Case-specific guidance is only given once a service has been purchased, full circumstances disclosed and an adviser assigned.

2. No guarantee of outcome

All decisions on visa, settlement and citizenship applications rest solely with the Home Office, embassy or other competent authority. The Service Provider cannot influence, predict or guarantee any decision, and a refusal does not entitle the Applicant to a refund of professional fees.

3. Fees

The price shown covers professional fees for one application per purchase. Government and Home Office fees, immigration health surcharge, biometrics, priority services, translations, courier costs and travel are payable separately by the Applicant directly to the relevant body.

Appeals, administrative reviews beyond the purchased service, judicial review and further applications are quoted separately.

4. Refunds and cooling-off

The Applicant may cancel within 48 hours of purchase and receive a full refund, provided work on the case has not yet begun.

After that period, or once an adviser has begun reviewing the case, fees are non-refundable. Fees are also non-refundable where the Applicant withdraws, becomes uncontactable, fails to supply requested documents, supplies false or incomplete information, or where an application is refused.

Amounts paid to third parties, including government fees, are never refundable by the Service Provider.

5. Processing times

Any timescales quoted are estimates based on published authority guidance. The Service Provider is not responsible for delays caused by authorities, third parties, document verification or events outside its reasonable control.

6. Applicant responsibilities

The Applicant is responsible for the truth and accuracy of all information and documents submitted, for reviewing the application before submission, and for meeting deadlines. Submitting false or misleading information may lead to refusal, a re-entry ban or prosecution, for which the Applicant is solely responsible.

7. Limitation of liability

To the fullest extent permitted by law, liability is limited to the professional fee paid for the service in question. The Service Provider is not liable for lost earnings, lost job offers, travel costs, accommodation costs or other indirect loss arising from a refusal or delay.

8. Contact and complaints

Questions and complaints should be sent to compliance@we-solutions.co.uk. Further service information is published at https://we-solutions.co.uk/.