Candidate Compliance Services Agreement

1. Definitions and scope of services

"Candidate Compliance Services" means the registration support services the Service Provider makes available to the Applicant to help secure healthcare professional registration in the country in which the Applicant intends to practise and work. Depending on the stage purchased, these may include, without limitation:

• Guidance and advice on eligibility, registration pathways and applicable regulatory requirements.
• Support with the creation, maintenance and management of registration or licensing accounts with the relevant regulatory or professional authorities.
• Support in relation to mandatory examinations, including guidance on exam requirements, timelines and booking processes.
• Assistance with the collation, review and organisation of required documentation, including advice on what documents are needed and how they should be prepared.
• Liaison with the relevant regulatory, licensing or professional authorities on the Applicant's behalf, where proper authority or consent has been granted.
• Preparation and, where authorised, submission of application forms and supporting documents to the relevant authorities on the Applicant's behalf.
• Assistance with the preparation of responses, clarifications, administrative reviews or appeals where this becomes necessary and appropriate in the registration process.

For the avoidance of doubt, the Service Provider's role is limited to advisory and administrative support. While reasonable care and skill will be exercised, the Service Provider does not and cannot guarantee the approval of any registration, application, review or appeal, and does not guarantee placement in any job.

2. Commencement

This Agreement commences on the date the fee for the purchased stage is received by the Service Provider. That date is the service effective date (the "Effective Date").

3. Term and termination

This Agreement continues from the Effective Date until completion of the services, unless terminated earlier in accordance with these terms.

The Service Provider may terminate on 10 working days' written notice where the Applicant breaches a material term and fails to remedy the breach after written notice. The Applicant may terminate by giving at least 15 days' written notice, subject to the dispute resolution clause below.

All fees paid are non-refundable, regardless of termination by either party or the completion status of the services.

4. Applicant's obligations

The Applicant agrees to provide all information and documentation reasonably required for the Service Provider to deliver the Candidate Compliance Services, and to comply with all relevant laws and regulations in connection with those services.

The Service Provider is not liable for any consequence arising from the concealment or misstatement of material facts by the Applicant; in such an event the Applicant is solely responsible for the direct and indirect consequences.

5. Fees and payment

The Applicant agrees to pay the fee displayed for the stage purchased on this platform. Fees are paid by card at checkout and are shown before payment is confirmed. The exact activities covered by each stage are as described on the platform and confirmed in the Service Provider's written communication to the Applicant.

Fees cover the Service Provider's professional support only. Regulator, examination, verification, translation, travel, accommodation and government fees are paid by the Applicant directly and are not included.

Where further assistance is required beyond the purchased stages — including extended liaison with authorities, appeals or repeated submissions — that work is treated as an Additional Stage. Fees for Additional Stages are determined by the complexity of the matter and the time involved, and are notified to the Applicant in advance.

Where a fee falls due and is not paid, the Service Provider will give written notice of default. If the default is not cured within 10 days, the Service Provider may suspend all or part of the services, and if the default continues beyond 20 days from the initial notice may terminate this Agreement immediately on written notice. The Applicant remains liable for outstanding fees and for reasonable costs, including legal fees, incurred in recovering overdue payments.

The parties agree that the services are to be completed within 8 months from the Effective Date. If the process exceeds that period due to factors affecting the application, additional fees may apply.

6. Limitation of liability

The Service Provider is not liable for any indirect, incidental, special or consequential damages arising out of or in connection with the services, nor for losses incurred by any third party due to an act or omission attributable to the Applicant.

The Service Provider may engage sub-contractors in the performance of this Agreement and will give the Applicant prior written notice where it does so.

The Applicant acknowledges that the services are tailored to the Applicant's specific needs, including assistance with registration, relocation and other affiliated services, and that the Service Provider does not guarantee placement in any job.

7. Intellectual property

All intellectual property rights in materials provided by the Service Provider in connection with the Candidate Compliance Services remain the property of the Service Provider.

8. Indemnity and assignment

The Applicant agrees to indemnify and hold harmless the Service Provider from any claim, damage, loss or expense arising out of the Applicant's breach of this Agreement or any wrongful act or omission by the Applicant.

The Applicant may not assign, transfer or delegate any right or obligation under this Agreement without the Service Provider's prior written consent.

9. Confidentiality, data protection and force majeure

Both parties agree to keep confidential all information exchanged during the term of this Agreement and not to disclose it to any third party without prior written consent, except as required by law.

Both parties will comply with applicable data protection laws in relation to personal data shared under this Agreement. Personal data is processed in line with the Data Protection Consent Declaration accepted at checkout.

Neither party is liable for a failure or delay in performing its obligations caused by circumstances beyond its reasonable control, including acts of God, war, strikes or natural disasters.

10. Warranties and severability

The Service Provider warrants that it will perform the services with reasonable care and skill. It is not liable for losses arising from misinformation or concealment attributable to the Applicant.

If any provision of this Agreement is found invalid or unenforceable, the remaining provisions continue in full force and effect.

11. Governing law and dispute resolution

This Agreement is governed by and construed in accordance with the laws of India, without regard to its conflict of laws principles.

Any dispute will first be addressed through amicable negotiation. If it cannot be resolved, it will be submitted to arbitration under the Arbitration and Conciliation Act, 1996. The place and seat of arbitration is Ahmedabad and the arbitrator is to be mutually agreed; failing agreement, each party appoints one arbitrator and those two appoint a third. Any further disputes are subject to the jurisdiction of the courts and tribunals in Ahmedabad.

12. Entire agreement

This Agreement, together with the stage description shown at checkout and the Service Provider's written confirmation, constitutes the entire agreement between the parties on this subject matter and supersedes all prior agreements and understandings. Amendments must be made in writing.